Building strong companies through . . . Customer Service

Exceptional customer service is a powerful competitive strategy in every business. Today's customers are more sophisticated, demand better service, and are more critical of the service they receive. The competitive economy means plenty of comparable alternatives for your customers' dollars and less customer loyalty. Superior customer service is no longer a goal — it's a necessity.

INNOVATIVE MANAGEMENT GROUP helps you define your service strategies and integrate customer service values at every level of your day-to-day operations. We show you how to develop committed service employees capable of exercising wide discretion in serving your customers. Our patented Consistent Service Model® model ensures every employee at every level of your organization delivers on your product and service promises each and every day.

We help you:

  • Develop clear, specific, measurable quality and service standards
  • Create hassle-free, customer-friendly policies, procedures, processes, practices and systems that make it easier for the customers to do business with you
  • Teach your employees how to focus on the things that matter most to your customers by thinking like customers
  • Ensure employees are empowered to the extent necessary to service your customers better, cheaper, faster
  • Train your employees on proper behaviors and customer interaction skills
  • Get your employees to view selling as part of the service promise
  • Create a service culture throughout your organization

To ensure your employees deliver on your product and service promises each and every time, click here or call us at 702-592-6431.

Some of our recent projects include:
  • Created a top-down Total Customer Service program implemented throughout every department in a large hospital
    in Florida.

  • Developed a custom-designed service initiative that raised service standards allowing a Las Vegas Strip casino hotel to become the first Five-Star / Five Diamond casino in the world.

  • Designed a "customer service" intervention for a large police department targeted toward police officers with a history of over-aggressive tactics when dealing with community citizens.

  • Implemented "The Citizen as a Customer" initiative within several government agencies to create better service in the public sector.
What People Are Saying...